Terms & Conditions
Acceptance of these Terms by using our On-Line Shop.
Specific Terms and Conditions
Granarolo NZ Ltd Online Shop
1.2 Fee for Delivery
In addition to the price of Products ordered, you must pay Granarolo NZ Ltd a Fee for packing and the delivery of your Order. The fee will be identified and included in the total price at the point of checkout. We may change this fee at any time. The following additional terms apply to the Fee:
- the Fee may vary depending on your location, as different rates apply for rural or provincial orders.
Unless otherwise specified, the prices of Products are displayed in New Zealand currency and are inclusive of GST.
- Product Availability, range, and quality
2.1 Product availability
We will do what we reasonably can to fulfil Orders placed on the Site, but no member of Granarolo NZ Ltd shall be liable to any person if we are unable to, or decline, to supply a Product for any reason whatsoever.
2.2 Limit on quantities
We reserve the right to limit quantities able to be ordered by you. If your Order is reduced in accordance with this clause, the price payable by you for that Order will be adjusted accordingly.
2.3 Product range
We reserve the right to limit the range of Products available to certain areas.
2.4 Specials and Promotions
Products on special or promotion are subject to availability while stocks last.
2.5 Product quality
If a Product was delivered to you in a damaged or spoiled condition (we may request photographic evidence of this), we will, at your request, refund the value of the relevant Product to you (as at the date on which the Product was originally ordered). You must contact us within 48 hours of delivery of the Product in order to make a claim under this clause.
3.1 Method of payment
You must pay us for the Products purchased by direct debit or by credit card.
3.2 Payment by credit card
If your credit card payment is declined by your financial institution, delivery of the relevant Order will not be made, and we will contact you to make alternative payment arrangements. We reserve the right to refuse to accept payment from you by credit card for any reason.
3.3 Change to payment policy
We may change at any time the way in which you need to pay for Products, and any change will be notified to you prior to the change coming into effect.
4.1 Right to withhold delivery
We reserve the right to withhold the delivery of any Products to you for any reason. You will not be charged for Products that have been withheld until those Products are either picked up by you or alternative delivery arrangements are made.
4.2 Delivery and liability
Deliveries will be made to the Delivery Point. If the courier brings the Products inside the Premises, beyond the Delivery Point, at your request, or at the request of any other person accepting delivery of the Products on your behalf, whether on any particular occasion or pursuant to a standing instruction or request, no member of Granarolo NZ Ltd shall be liable for any direct or indirect damage or loss suffered by you or any third party in doing so. We shall be entitled to assume that any person accepting delivery of the Products is authorised to do so on your behalf.
4.3 Accessibility and safety
You must ensure that the Delivery Point is easily accessible to our couriers, and that it is safe for those couriers to enter your premises in order to complete the delivery. Any animals on your premises should be under control or restrained to ensure the safety of our couriers. If, in the courier's reasonable opinion, the Delivery Point is not easily accessible, or it is unsafe to deliver the Products, the delivery will not be made, and you will be contacted to make alternative arrangements. Granarolo NZ Ltd reserves the right to charge you an additional Fulfilment Fee in respect of any deliveries repeated in accordance with this clause. If alternative arrangements acceptable to us are not reached, you will be deemed to have cancelled the Order, and may incur a $20 cancellation fee.
4.4 Delays to delivery
We will do what we reasonably can to deliver your Order within the agreed timeframe. Notwithstanding any other term, no member of Granarolo NZ Ltd shall be liable for failure to deliver on a timely basis, whether the delay has been due to causes beyond our control or otherwise. If we consider that the delivery of your Order is likely to be substantially delayed, we may, but shall not be obliged to, contact you to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may cancel the Order, without incurring any fee for doing so.
4.5 Delivery deemed to have taken place
If no person is present at the Delivery Point at the time of delivery, or if you or any other person fail or refuse to take delivery of the Products, the Products will be left at the Delivery Point and be deemed to have been delivered at that point in time. If you do not think you have received your full Order, you need to advise us within 48 hours of delivery, otherwise you will be deemed to have accepted the Order.
4.6 Incorrectly delivered Products
If any Product delivered does not correspond with a Product ordered, you may as an option:
- keep the incorrectly-delivered Product, in which case no adjustment will be made to the payment due from you for the Order containing the incorrect Product; or
- reject the incorrectly-delivered Product, in which case we will, at your request, either refund the value of the Product that was originally ordered (as invoiced) or replace that Product with the Product that was originally ordered.
If you choose to reject an incorrectly-delivered Product, we reserve the right to collect the incorrectly-delivered Product from you. If you want to reject the incorrectly-delivered Product, you must contact us within 48 hours from the date of delivery, otherwise you will be deemed to have accepted the Order
4.7 Undelivered Products
If you have been charged for a Product that has not been delivered, you may cancel the Order of such Product (or if the Product is out of stock we may cancel the Order for that Product) (in each case without incurring any cancellation fee), and we will refund the value of the relevant Product (as set out in the invoice).
- Granarolo NZ Ltd Pickup Service
5.1 Pick up is available from Granarolo NZ Ltd, 6 Farmhouse Lane, St Johns, Auckland.
5.2 Collecting your own Order
You agree to comply with the collection requirements specified in this clause and such other requirements that we notify to you when you place your Pick up Order through the Site
- you must collect your Order from the Granarolo Outlet Store
- photographic identification and a signature must be provided when you collect your Order; and
- the card used for payment is required to be shown when you collect your Order.
5.3 Lack of appropriate identification
If you, or the person collecting your Order, do not supply the appropriate identification or the relevant card of purchase, we may not allow collection of your Order.
- Granarolo NZ Ltd Delay
We will do what we reasonably can to make your Order available for pick-up within the agreed timeframe. If Granarolo NZ Ltd considers that the picking and packing of your Order is likely to be substantially delayed, Granarolo NZ Ltd may, but shall not be obliged to, contact you to arrange an alternative pick-up timeframe. If that timeframe is unacceptable to you, you may cancel the Order, without incurring any fee for doing so.
Products ordered through Granarolo NZ Ltd Online are at our risk until delivered to you to the Delivery Point, or collected from our outlet store under the Pick up service. Once delivered or collected from a store, ownership and risk in the Products passes from us to you.
Granarolo NZ Ltd
Using the Granarolo NZ Ltd on-line shop involves you providing certain personal information.
Force Majeure: If the performance by Granarolo NZ Ltd of its obligations under these Terms is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delay in transit, electricity or communications failures, or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Granarolo NZ Ltd) Granarolo NZ Ltd shall be excused from such performance to the extent of such prevention.
- No waiver:Failure on the part of Granarolo NZ Ltd to enforce any of these Terms shall not be construed as a waiver or as a waiver of Granarolo NZ Ltd’s right to enforce these Terms at a later date.
- Governing law:New Zealand law governs the use of the Site and these Terms.
- Definitions:Capitalised terms not otherwise defined in these Terms have the meanings set out below:
"Granarolo NZ Ltd Group" means Granarolo NZ Ltd, its related companies, and directors, officers, employees or agents of Granarolo NZ Ltd or its related companies.
"Granarolo NZ Ltd Online Shopping" means the part(s) of this Site by which Products are offered for sale online by Granarolo NZ Ltd to a Customer.
"Customer" means you and all other persons who purchase the products under your Sign in, and, as the context requires, includes any person browsing Granarolo NZ Ltd Online Shopping who is not registered to use Granarolo NZ Ltd Online Shopping.
“Delivery Fee” has the same meaning as the Fulfilment Fee.
"Delivery Point" means an outside area of the Premises, such as your front door, or any particular outside area specified by you on a particular Product order form. If the Premises are a multi-level building, the Delivery Point shall be located on the ground floor of such building. For customers who live rural, the delivery point may not be the residence stated.
“FTA” means the Fair Trading Act 1986.
"Fulfilment Fee" means the fee you as the Customer must pay to have your Order packed and/or delivered and may also be referred to as "delivery fee" or “pick up fee”.
"GST" means goods and services tax chargeable in accordance with the Goods and Services Tax Act 1985.
"Products" means the products for sale in Granarolo NZ Ltd Online Shopping.
"us", "we" or "our" are references to Granarolo NZ Ltd, its related companies, and directors, officers, employees or agents of Granarolo NZ Ltd or its related companies, as the context requires.
Shipping will be done Monday-Thursday. Once it has left our facility we have no control over the package.